Can I get by in English only?
Yes. Consultations are handled on LINE in English, and on the day of your consultation and treatment a medical interpreter accompanies you. No Korean is needed for communication at the clinic.
Can I sightsee or shop on the day of treatment?
For low-downtime treatments like skin management or RF lifting, many guests enjoy shopping and dining the same day. It varies by treatment, so please follow the physician’s guidance at your consultation.
What’s the flow from booking to the day?
Share your wishes on LINE → confirm partner-clinic availability and book → arrange travel and stay → an interpreter accompanies you on the day. Before departure we hand you a one-page itinerary.
How does payment work?
Treatment fees are paid to the clinic; travel-arrangement fees are paid to SERENDEAR. We’ll explain the details at booking—feel free to ask.
What kind of company is SERENDEAR?
We are a foreign-patient facilitator registered with Korea’s Ministry of Health and Welfare, and also hold a comprehensive travel-agency registration. We are not a medical institution, so diagnosis and treatment are performed by the partner clinic’s physicians.
Can I cancel?
Yes. The clinic booking and travel arrangements each have their own cancellation policies. We always explain them in writing before your booking is confirmed—please review and then apply.